Last updated: 9 August 2026. This is the current UK policy template for VoidSiege orders. It will be updated with final delivery services, charges and business details before live sales begin.
Shipping
We aim to process in-stock orders within 2 business days. Delivery options, estimated delivery times and the applicable delivery charge will be shown at checkout before you place an order. Delivery estimates are not guaranteed and may be affected by carrier delays, busy periods or events outside our reasonable control.
Please check that your delivery address is complete and accurate before submitting your order. If an order has not arrived within the stated delivery estimate, contact us with your order reference and we will investigate with the delivery carrier.
Changing your mind: online orders
For most goods bought online, UK customers can cancel within 14 days of receiving the goods without giving a reason. To cancel, contact us within that 14-day period with your order number and a clear statement that you wish to cancel. You then have a further 14 days to return the goods.
Items should be returned in a condition consistent with handling them as you would in a shop. Please use suitable protective packaging and retain proof of posting. Unless an item is faulty, incorrect or misdescribed, you are responsible for the cost of returning it.
Refunds
Once we receive the returned goods, we will process an eligible refund within 14 days. We will refund the original standard delivery charge where required by law; if you selected a premium delivery option, we only need to refund the cost of the standard delivery option. Refunds are normally made to the original payment method.
We may make a deduction for any loss in value caused by handling the goods more than was necessary to establish their nature, characteristics and functioning.
Faulty, damaged or incorrect items
If an item arrives faulty, damaged, incorrect or not as described, contact us promptly with your order reference and clear photographs where possible. We will assess the issue and arrange an appropriate remedy, which may include a repair, replacement, price reduction or refund. Return postage for confirmed faulty, damaged or incorrect goods will be handled by us.
Exceptions
The usual change-of-mind cancellation right may not apply to personalised or made-to-order goods, sealed hygiene-sensitive products once unsealed, or other items excluded by law. Any applicable exception will be made clear before purchase. Your statutory rights for faulty, incorrect or misdescribed goods are not affected.
How to contact us
Use the Contact Us form, including your order reference, the item concerned and the nature of your request. We will provide the current return instructions and return address where a return is agreed.